Election Communication Software and Dashboard
The dashboard can help organize configured records and controls. It does not replace required provider checks, content clearance or review of applicable election instructions.
The Platform
One Dashboard for the Available Channels
Bulk SMS, Voice OBD, inbound IVR and Missed Call are run and reported on from the same account. WhatsApp Business Platform is not offered here — see the WhatsApp political-use restrictions. The preview below is illustrative, not a screenshot of a live campaign.
It runs Bulk SMS and Voice OBD sends, logs inbound IVR and Missed Call activity, and shows status reports for each channel in one account, with user access set by the account owner. It helps organise configured records and controls. It does not replace required provider checks, content clearance or review of applicable election instructions.
Dashboard Features
What's Inside the Dashboard
What the dashboard provides. Where a task depends on a decision the campaign must make, that is stated.
Contact Lists
Upload and maintain the contact lists used for SMS and Voice OBD sends. Missed call and IVR callers are logged in the same account. The campaign is responsible for being entitled to contact each number.
Scheduling
Choose send times for SMS and Voice OBD campaigns, including a sequence such as an SMS followed by a voice call. The dashboard does not decide whether a time is permitted under election instructions; the campaign checks the silence period before scheduling.
Channel-Wise Reporting
SMS delivery status, voice call status and duration, press-1 responses, and IVR and missed call logs, shown per channel. Statuses are what the network returned; they do not show whether a message was read.
Registered Template Records
Each SMS campaign shows the DLT header and content template it was sent with. MCMC certificates and other clearances are held by the campaign; the dashboard does not issue or verify them.
Team Access Control
The account owner adds users and decides what each can see and do, so agency staff or consultants do not need the owner's credentials. Remove users when their role ends.
API Integration
Send messages and fetch delivery status from the campaign's own system via API. See the SMS API documentation.
Responsibilities
What Is Automated, What You Configure, Who Maintains the Rules
Automated by the Platform
Sending at the times you schedule, retrying unanswered voice calls on the agreed schedule, logging missed calls and IVR menu paths, and collecting delivery and call statuses. SMS is sent only with a registered DLT header and template.
Configured and Checked by the Campaign
Contact lists and the right to contact each number, message and recording content, send times (including the silence period), any MCMC clearance, user access, and how long records are kept. Election instructions are issued per election; the campaign or its adviser is responsible for reviewing the current ones.
Records, Access and Retention
Contact data used for outreach should be the campaign's own data, collected with permission for the channel it will be used on. A number appearing on a public electoral roll does not, by itself, give permission to message that person on any channel. A consent record for one channel does not automatically cover another.
Access to contact lists, call logs and recordings is limited to the users the account owner adds. The retention period is agreed at setup; records can be deleted on the account owner's request. See the privacy policy and the compliance guide.
Common Questions
Frequently Asked Questions
It runs Bulk SMS and Voice OBD sends, logs inbound IVR and Missed Call activity, shows per-channel status reports, and lets the account owner control user access. It helps organise configured records and controls; it does not replace provider checks, content clearance or review of applicable election instructions.
No. The platform sends SMS only with a registered DLT header and template, but content clearance, the right to contact each number, and send timing under election instructions are checked by the campaign. The dashboard does not issue or verify MCMC certificates.
No. The campaign chooses send times and is responsible for checking the silence period and other election instructions before scheduling. Promotional SMS is separately limited to 9 AM–9 PM.
Only the users the account owner adds, with the access the owner sets. The retention period is agreed at setup, and records can be deleted on the account owner's request.
No. WhatsApp's Business Messaging Policy restricts political parties, candidates and campaigns from the WhatsApp Business Platform, so it is not offered in this dashboard. See the WhatsApp political-use restrictions.
