Opt-in SMS indicates we only communicate with individuals who have indicated yes to receiving such messages. Therefore, messages will only go to people who are interested in receiving them.

Will messages go to DND numbers?

No. Our system has an in-built skip for DND numbers. Promotional SMS cannot be delivered to DND-registered numbers as per TRAI rules.

What is DLT registration?

To send bulk SMS, DLT registration is compulsory. It helps prevent SMS spam and is in alignment with TRAI regulations. Without it, your SMS will fail to reach the customer.

What is RCS Messaging?

RCS refers to a type of messaging like WhatsApp. It allows the user to send multimedia, images, videos, buttons, and more instead of just SMS, all inside the default messaging app on Android phones.

What is WhatsApp Business API?

WhatsApp Business API is a special feature for large companies to manage their messages on WhatsApp. It aids companies in communicating with a lot of customers simultaneously in an effective manner.

IVR aids in guiding a person with voices such as Press 1 for Hindi and press 2 for English. Customers don't have to speak to an actual person and still choose or respond to something. IVR is operational around the clock.

Voice OTP means that you are given a password to validate your identity over the phone. It is more secure than SMS OTP as it works even when there is no signal for SMS.

What is a toll-free number?

A toll-free number lets customers call your business without incurring any charges. The business bears the cost of the call, not the customer.

What is Click-to-Call?

Using this feature, one can speak to an organisation just by clicking a button. It minimizes time wastage, lowers expenses on calls, and increases the number of customers served within a short period.

What is WhatsApp marketing?

Using WhatsApp for promotional purposes is referred to as WhatsApp marketing. It helps to reach people quickly, even if they have DND numbers, making it ideal for wider audience reach.

Frequently Asked Questions

Find quick, honest answers about our Bulk SMS, WhatsApp, IVR, OTP, RCS, and Digital Marketing services — covering everything from basics to advanced setup.

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