Businesses can set up automated responses to frequently asked questions, ensuring customers receive timely information.
Send images, videos, documents, and location details to enhance communication.
Engage in real-time conversations with customers, allowing for immediate feedback and support.
Use pre-approved templates for notifications, reminders, and alerts, ensuring consistency and professionalism.
Track message delivery, read rates, and customer interactions to improve communication plans.
Research and select a reputable WhatsApp Business API provider in India.
Follow the provider's documentation for account setup and verification.
Use the API to connect with your existing customer relationship management (CRM) or support systems.
Develop templates for common notifications and responses.
Ensure your staff is trained on how to use the API effectively for customer interactions.