Toll-free and virtual numbers, IVR, call routing, recording, click-to-call and voice campaigns, with no PBX hardware. Plus SMS, WhatsApp and RCS from the same team.
Your business phone system shouldn't decide how fast you grow.
A traditional PBX ties you to hardware, fixed lines and an upgrade every time the team grows. Cloud telephony moves all of that to the provider's platform. Adding a number, an agent or a new IVR option becomes a configuration change, not an installation job.
MetaReach has run business communication for Indian companies since 2016. Our voice platform covers IVR, toll-free and virtual numbers, click-to-call, missed call and outbound voice campaigns. The same team also runs your bulk SMS, WhatsApp Business API and RCS, so you deal with one vendor and one point of contact.
1800 toll-free numbers that are free for callers, and virtual numbers for local presence or campaign tracking. See toll-free numbers.
"Press 1 for Sales" menus through to multi-level, multi-language flows with recorded prompts. See IVR services.
Send each caller to the right team or agent based on their menu choice, the time of day or the department.
Each recording is linked to the caller number, menu choice and duration, ready for quality checks and disputes.
Let website visitors or your CRM connect a call with one click. See click-to-call service.
Capture leads, opt-ins and votes from a free missed call to a dedicated number. See missed call service.
Recorded voice calls (OBD) for reminders, alerts and announcements, with press-1 responses. See OBD voice calls.
Deliver one-time passwords by call, as a fallback when SMS doesn't arrive. See voice OTP.
Caller number, time, menu choice, duration and recording link saved against the contact, in your dashboard or CRM.
Click-to-call from the CRM, every call logged with its recording, and missed call numbers that turn ads into leads. Follow-ups can go out by WhatsApp or SMS.
A toll-free line with multi-level IVR, routing by department and call recording for quality checks. See IVR for SaaS support.
Order status through IVR, voice OTP for COD and account checks, and outbound reminder calls for failed deliveries.
Appointment booking and confirmation through IVR, reminder calls and voice OTP for patient verification. See IVR for hospital appointments.
Recorded support lines, voice OTP and EMI reminder calls. See IVR for banking support and voice calls for EMI reminders.
Missed call lead capture from hoardings and ads, site-visit routing and admission enquiry lines. See missed call for real estate and IVR for admissions.
| Factor | Traditional PBX | Cloud telephony |
|---|---|---|
| Setup time | Weeks, including hardware and wiring | Basic setups often within 24–48 hours |
| Hardware | PBX unit, lines, desk phones | None; agents use existing phones |
| Scaling | Add physical lines and ports | Add numbers and concurrent channels as a configuration change |
| Remote teams | Tied to the office exchange | Calls can route to agents anywhere |
| Reporting | Manual or limited call logs | Dashboards with call logs and recordings |
| Integration | Separate from your CRM | Call data can be pushed to your CRM |
| Cost model | Upfront capital plus maintenance | Monthly plan based on numbers, minutes and channels |
The full side-by-side, including when a PBX still makes sense, is in our guide to cloud IVR vs traditional PBX.
Stop juggling communication vendors.
Many businesses buy voice from one company, SMS from another and WhatsApp from a third. That means three contracts, three support desks and three places to look when something breaks. MetaReach provides business voice services, transactional SMS, OTP SMS, WhatsApp Business API and RCS from one team.
These combine our voice services with SMS or WhatsApp through your CRM or workflow tool. What can be automated depends on your systems and the integration agreed during onboarding.
A caller in Chennai and a caller in Lucknow shouldn't hear the same English-only menu. Our IVR supports multi-language prompts, so callers choose their language first and hear every option in it. The multi-language IVR guide covers language choice, recording and routing.
New to IVR? Start with what an IVR system is and how it works, or read about DTMF and press-1 services.
We publish our starting prices. Plans are monthly, and GST is charged on top.
| Service | Starting price | Details |
|---|---|---|
| Toll-free number | ₹999/month | Toll-free service |
| Missed call service | ₹1,500/month | Missed call service |
| IVR services | ₹1,999/month | IVR pricing by minutes |
| Click-to-call | Custom quote | Click-to-call service |
| OBD voice campaigns | ₹0.15–₹0.12 per connected call, by volume | OBD voice call pricing |
| Voice OTP | Based on volume | Voice OTP service |
All plans are listed on our pricing page. For a quote based on your call volume, contact our team.
The OBD figure comes from MetaReach internal client campaign data, with client identities anonymised. Campaign details are on our OBD service page.
Timeline: basic setups may be completed within 24–48 hours. Complex routing and integrations may take longer.
Cloud telephony is a business phone system that runs over the internet instead of on-premise hardware. Businesses make, receive and manage calls using virtual or toll-free numbers, IVR menus, call routing, recording and analytics hosted by a provider, and can add numbers or agents without installing equipment.
At MetaReach, a toll-free number starts at ₹999 per month, missed call service at ₹1,500 per month and IVR services at ₹1,999 per month, with GST charged on top. Click-to-call and enterprise setups are quoted on requirements. Final cost depends on number type, call minutes, concurrent channels and integration scope.
No. There is no PBX box, wiring or on-site installation. Calls are routed in the cloud and your team answers on their existing mobile phones or landlines, with call logs and recordings available in a dashboard.
Often, yes. Depending on the number type, calls to an existing number can be routed into the cloud setup, or toll-free numbers can be ported. Alternatively, we provision a new toll-free or virtual number that routes straight into your IVR. We confirm the right option for your number during onboarding.
MetaReach offers voice, SMS, WhatsApp Business API and RCS from one team. Calls can be logged to your CRM, and follow-up messages can be triggered through our SMS or WhatsApp APIs from your CRM or workflow tool. What can be automated depends on your systems and the integration agreed during onboarding.
Yes. Capacity is based on the number of concurrent channels provisioned, so you size it to your peak call volume and add channels as you grow. More channels mean higher cost, so we size them from your actual call data.
Yes. MetaReach provides 1800 toll-free numbers, where the caller pays nothing and the business pays for the call, with IVR integration, call recording and live dashboards. Toll-free numbers start at ₹999 per month plus GST.
Businesses commonly record calls for quality and dispute resolution. Good practice is to tell callers at the start that the call may be recorded, store recordings securely, limit access and keep them only as long as needed. For regulated sectors such as banking and insurance, follow your sector's rules and take legal advice on retention.
Basic setups may be completed within 24 to 48 hours of onboarding. Complex routing, multi-level menus and CRM integrations may take longer. Toll-free number allocation depends on number availability and documentation.
A toll-free 1800 number is free for the caller and the business pays for the call, which encourages enquiries. A virtual number is a regular-looking number that routes calls through the cloud, usually at a lower cost, and suits local presence, campaign tracking and missed call services.
Still deciding on a number? Read toll-free vs virtual number and IVR number formats in India.
Whether you're replacing an old PBX or setting up your first support line, a cloud phone system is the foundation. With SMS and WhatsApp from the same vendor, you also stop managing a separate company for every channel.
Tell us about your call volume and team. We'll recommend the right numbers, IVR flow and plan.
From startups to enterprises — brands that grow with MetaReach
