Automated, pre-recorded EMI due-date calls in the customer's preferred language — reduce missed payments without running a live collections team for routine reminders.
Voice OBD (Outbound Dialing) for EMI reminders sends automated, pre-recorded calls to a customer's registered number ahead of a payment due date, in Hindi or another regional language. Customers can press 1 to connect to a live agent or IVR menu directly from the call. This reduces missed payments and support-team workload compared to manual reminder calling. Part of our fintech communication solutions.
Not every borrower reads SMS closely, especially in markets where regional-language voice communication builds more trust than text. A recorded voice reminder — heard rather than read — often lands with more urgency, and pairing it with an SMS reminder covers customers who prefer either channel. For lenders managing thousands of EMI accounts, replacing manual reminder calls with automated OBD frees collections teams to focus on genuinely overdue or at-risk accounts instead of routine due-date reminders.
Upload your EMI due-date contact list, and MetaReach's platform places automated calls at the scheduled time, playing a pre-recorded message in the language configured for that customer segment.
Every call is logged with delivery status — connected, no answer, or press-1 response — so collections teams can see exactly which customers still need a follow-up call or SMS, rather than working from an assumption that every reminder was heard. Pair this with payment alert SMS for a multi-channel reminder strategy that covers customers who prefer either channel.
Voice OBD (Outbound Dialing) sends automated, pre-recorded calls to thousands of customers at once — used for EMI due-date reminders without needing a live agent for every call.
Yes. MetaReach supports pre-recorded voice messages in Hindi and other regional languages so reminders reach customers in the language they understand best.
Yes, using press-1-to-connect functionality, a customer can be routed to a live agent or an IVR menu directly from the reminder call.
Voice reaches customers who may not read text messages closely and works well alongside SMS as part of a multi-channel reminder strategy, rather than replacing it.
Yes. Voice OBD calls for EMI reminders run on DLT-registered, TRAI-compliant infrastructure and are classified as transactional voice calls, so they are exempt from DND restrictions.
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