IVR pricing depends on a few factors: call volume, number type (toll-free vs virtual local), and menu complexity. This page breaks down what actually drives cost, with transparent starting rates from ₹999/month. Pricing outbound voice campaigns instead? See OBD voice call pricing.
What Drives Cost
Toll-free numbers carry a per-minute cost since the business pays for calls; virtual local numbers are typically lower cost.
Pricing tiers usually scale with monthly minutes/call volume.
Multi-level menus, multi-language support, and CRM integration can affect setup cost.
Some providers charge setup + monthly; check what's included before you sign.
Pricing Plans
Rates are indicative starting prices, exclusive of 18% GST; final pricing depends on number type, menu complexity, and specific requirements. Talk to our team for an exact quote.
What's Included
Indian IVR plans typically start around ₹999/month for lower call volumes, scaling to ₹3,499/month and beyond as monthly minutes increase, with 18% GST applied on top. Toll-free numbers add a per-minute cost since the business pays for the call; virtual local numbers are cheaper. Enterprise setups with high volume, multi-language menus, or CRM integration are typically quoted individually rather than fixed to a plan tier.
Choosing a Tier
The headline number on each plan is monthly minutes, but that's rarely the only thing that changes as you move up a tier. Concurrent-line capacity, menu depth, and how much configuration support is included all shift alongside price — worth checking before you pick a tier purely on volume.
| What Changes | Starter | Growth | Enterprise |
|---|---|---|---|
| Monthly minutes | Up to 1,000 | Up to 5,000 | Custom, 5,000+ |
| Concurrent call capacity | Lower, single hunting group | Higher, multiple lines | Sized to your peak call volume |
| Menu complexity supported | Simple, single-level menus | Multi-level menus | Multi-level, multi-language, CRM-linked |
| Number type flexibility | One number type | Toll-free and virtual local mix | Multiple numbers/campaigns |
| Support & onboarding | Standard support | Standard support | Dedicated onboarding assistance |
A business choosing between tiers purely by expected call volume can under-provision on concurrent capacity — a helpline that gets 800 minutes a month but all of it in short, overlapping bursts around business hours needs more simultaneous-line headroom than one with the same total minutes spread evenly across the day. If your call pattern is bursty rather than steady, it's worth discussing concurrent-line capacity explicitly with our team rather than sizing purely off a monthly minutes figure. Unused minutes typically don't carry over month to month, and moving between tiers is usually a configuration change rather than a fresh setup, so upgrading mid-cycle as volume grows is generally straightforward. Still comparing providers? See what to check when choosing an IVR service provider in India.
Explore the IVR Cluster
The IVR system price in India is not one fixed rate. Two businesses on the same plan can pay different monthly bills, because the price is built from a few parts:
It combines the monthly plan, the number type, call minutes used, menu complexity, the number of simultaneous calls and any integrations, plus 18% GST. Your written quote shows each part for your setup.
Common Questions
Setup is typically included in the starting plans above; complex multi-language or CRM-integrated setups may involve additional one-time configuration cost — confirmed during a quote.
Yes — toll-free numbers have per-minute costs since the business pays for calls; this is factored into plan pricing.
Yes — plans can be upgraded as your volume increases.
Yes — 18% GST applies on top of all IVR and telecom service charges in India, in line with standard telecom service taxation.
Starter and Growth plans are typically month-to-month; Enterprise plans more commonly involve an annual commitment in exchange for custom pricing — this is confirmed during your quote.
Usage beyond your plan's included minutes is typically billed at a per-minute overage rate, or you can proactively upgrade a tier ahead of time — the exact overage rate is confirmed during your quote.
Number rental (toll-free or virtual local) is typically bundled into the quoted monthly plan price; if you're porting in a number you already own, ask whether that affects the quoted rate.
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