IVR pricing depends on a few factors: call volume, number type (toll-free vs virtual local), and menu complexity. This page breaks down what actually drives cost, with transparent starting rates from ₹999/month.
What Drives Cost
Toll-free numbers carry a per-minute cost since the business pays for calls; virtual local numbers are typically lower cost.
Pricing tiers usually scale with monthly minutes/call volume.
Multi-level menus, multi-language support, and CRM integration can affect setup cost.
Some providers charge setup + monthly; check what's included before you sign.
Pricing Plans
Rates are indicative starting prices, exclusive of 18% GST; final pricing depends on number type, menu complexity, and specific requirements. Talk to our team for an exact quote.
What's Included
Indian IVR plans typically start around ₹999/month for lower call volumes, scaling to ₹3,499/month and beyond as monthly minutes increase, with 18% GST applied on top. Toll-free numbers add a per-minute cost since the business pays for the call; virtual local numbers are cheaper. Enterprise setups with high volume, multi-language menus, or CRM integration are typically quoted individually rather than fixed to a plan tier.
Choosing a Tier
The headline number on each plan is monthly minutes, but that's rarely the only thing that changes as you move up a tier. Concurrent-line capacity, menu depth, and how much configuration support is included all shift alongside price — worth checking before you pick a tier purely on volume.
| What Changes | Starter | Growth | Enterprise |
|---|---|---|---|
| Monthly minutes | Up to 1,000 | Up to 5,000 | Custom, 5,000+ |
| Concurrent call capacity | Lower, single hunting group | Higher, multiple lines | Sized to your peak call volume |
| Menu complexity supported | Simple, single-level menus | Multi-level menus | Multi-level, multi-language, CRM-linked |
| Number type flexibility | One number type | Toll-free and virtual local mix | Multiple numbers/campaigns |
| Support & onboarding | Standard support | Standard support | Dedicated onboarding assistance |
A business choosing between tiers purely by expected call volume can under-provision on concurrent capacity — a helpline that gets 800 minutes a month but all of it in short, overlapping bursts around business hours needs more simultaneous-line headroom than one with the same total minutes spread evenly across the day. If your call pattern is bursty rather than steady, it's worth discussing concurrent-line capacity explicitly with our team rather than sizing purely off a monthly minutes figure. Unused minutes typically don't carry over month to month, and moving between tiers is usually a configuration change rather than a fresh setup, so upgrading mid-cycle as volume grows is generally straightforward.
Explore the IVR Cluster
Common Questions
Setup is typically included in the starting plans above; complex multi-language or CRM-integrated setups may involve additional one-time configuration cost — confirmed during a quote.
Yes — toll-free numbers have per-minute costs since the business pays for calls; this is factored into plan pricing.
Yes — plans can be upgraded as your volume increases.
Yes — 18% GST applies on top of all IVR and telecom service charges in India, in line with standard telecom service taxation.
Starter and Growth plans are typically month-to-month; Enterprise plans more commonly involve an annual commitment in exchange for custom pricing — this is confirmed during your quote.
Usage beyond your plan's included minutes is typically billed at a per-minute overage rate, or you can proactively upgrade a tier ahead of time — the exact overage rate is confirmed during your quote.
Number rental (toll-free or virtual local) is typically bundled into the quoted monthly plan price; if you're porting in a number you already own, ask whether that affects the quoted rate.
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