What a 1800 number costs, what the monthly charge covers, and how call charges are added on top.
A toll-free number lets customers call you without paying for the call. The cost moves from the caller to your business.
That one fact explains how toll-free pricing works. You pay a fixed monthly rental to keep the number active, plus usage for the minutes customers spend on calls. A business that gets 50 calls a month and one that gets 5,000 will pay the same rental but very different usage bills.
This page covers our starting price, what each part of a toll-free bill means, and what to check when you compare 1800 number cost across providers. If you want the features first, see our toll-free number service page.
| Cost component | MetaReach | How it is charged |
|---|---|---|
| Number rental | From ₹999 per month | Fixed monthly charge to keep the 1800 number active |
| Incoming call usage | Per-minute rate, quoted by volume | Billed on minutes your callers use; lower rates at higher volume |
| Call forwarding | Included | Calls ring on your mobiles or landlines |
| IVR menu | Confirmed in your quote; standalone IVR plans from ₹1,999 per month | Only needed if you want "press 1 for sales" style routing |
| GST | 18% | Added on the invoice; not included in the prices above |
All MetaReach plans, including SMS, IVR and missed call services, are listed on the pricing page.
Every toll-free bill in India has two parts. Understanding both stops the second month's invoice from being a surprise.
A fixed charge for holding the 1800 number and keeping it routed to your team. You pay it whether you receive ten calls or ten thousand.
Because the caller pays nothing, the cost of each call is billed to you. Usage is counted in billing pulses, the unit of call time a provider charges in. A 45-second call on a 60-second pulse is billed as one pulse; a 70-second call is billed as two.
Multiply your expected calls per month by the average call length in minutes. A support line receiving 600 calls a month at an average of three minutes uses about 1,800 minutes. Share that figure with us and we can quote the per-minute rate and the total monthly cost together.
Headline prices are hard to compare because providers bundle different things. Use this checklist on every quote.
| Item | Why it changes the real cost | What to ask |
|---|---|---|
| Monthly rental | The fixed part of your bill | Is it monthly, or billed annually upfront? |
| Per-minute rate | Drives most of the bill for busy lines | What is the rate at my expected volume? |
| Billing pulse | Longer pulses round up short calls | Is billing per second, 30 seconds or 60 seconds? |
| Free minutes | Can lower the bill for small lines | How many minutes are included, and what happens after? |
| Setup or activation | A one-time cost that is easy to miss | Is there a setup fee? Is it refundable? |
| IVR and routing | Often priced as a separate plan | Is IVR included or an add-on? |
| Contract terms | Lock-ins limit flexibility | What is the minimum term and notice period? |
| GST | Adds 18% to the total | Are quoted prices inclusive or exclusive of GST? |
Not in the way the search suggests. A toll-free number is free for the caller. The business pays for each call, so a provider cannot offer one with no charges at all.
When you see a "free toll-free number" offer, it usually means one of three things: a free trial period, a set of free minutes inside a paid plan, or a different product such as a virtual number, which callers pay to dial at normal rates. Read the terms before you choose.
Route callers to sales, support or accounts with a keypad menu. Worth it once more than one team answers the line. See IVR pricing.
Capture leads without connected call time. Missed call service starts at ₹1,500 per month. See missed call services.
Combine toll-free, IVR, call recording and click-to-call on one platform. See cloud telephony services.
Not sure whether you need IVR at all? Our toll-free vs IVR number comparison explains the difference.
At MetaReach, a 1800 toll-free number starts at ₹999 per month, plus 18% GST. Incoming calls are charged per minute on top of the monthly rental, and the per-minute rate depends on your expected call volume, so it is confirmed in your written quote.
The business that owns the number pays. Callers dial the 1800 number at no charge, and the business pays for the call time under its toll-free plan. That is why toll-free plans have a usage component as well as a monthly rental.
Quotes differ in what they bundle. Some include free minutes or IVR in the rental, some charge setup or activation separately, and per-minute rates and billing pulses differ. Compare the monthly rental, per-minute rate, billing pulse, setup charge, add-ons and GST together, not just the headline price.
No. A toll-free number is free for the caller, not for the business. Because the business pays for every incoming call, providers charge a rental and usage. Offers advertised as free usually mean a free trial, free minutes inside a paid plan, or a different product such as a virtual number.
With MetaReach, a toll-free number is typically active within 1 to 3 business days once your business documents are verified.
It depends on the routing you need. Tell us how you want calls handled, for example a simple welcome message or a multi-level menu, and your quote will state exactly what IVR is included. Standalone MetaReach IVR plans start at ₹1,999 per month.
Yes. Calls to the 1800 number can be forwarded to mobile numbers or landlines, so your team does not need desk phones or a call centre to start.
Share your expected monthly calls and average call length. We'll send a written quote with the rental, per-minute rate, pulse and GST spelled out.
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