Keep policyholders informed at every stage of claims processing — fewer anxious follow-up calls, more customer trust.
Claim status notification SMS automatically informs policyholders as their claim moves through each stage — registration, document verification, surveyor assignment, approval, and payout — reducing the anxious follow-up calls that come with an uncertain claims process. Every message runs on DLT-registered, DND-exempt transactional infrastructure. Part of our banking and insurance communication solutions.
Filing an insurance claim is already a stressful moment for a customer — often tied to an accident, illness, or loss. Silence during processing amplifies that stress and drives support calls asking for a status update. Keep policyholders informed with real-time updates on claims, and both the customer experience and support call volume improve together. This is the same principle behind our phased policy renewal reminders — proactive, well-timed messages remove the need for the customer to chase the insurer.
Each of these stages is a natural trigger point for a short, clear status update — sent the moment the status changes in the claims system, not hours or days later.
Proactive stage-by-stage updates mean fewer customers calling in simply to ask "what's the status of my claim" — support teams can focus on claims that genuinely need a conversation, rather than fielding routine status enquiries. Many insurers pair SMS with WhatsApp for fintech for richer updates, including document upload links that turn weeks of back-and-forth into days.
Status changes can also integrate directly with a claims management system via API, so a status logged internally automatically triggers the right customer notification — no manual step required. See our DLT registration support page for how claim notification templates get approved before going live.
Common trigger points include claim registration, document verification, surveyor assignment, approval or rejection, and payout initiation.
Yes, proactive updates at each stage significantly reduce customers calling in just to ask what stage their claim is at.
Yes, many insurers use WhatsApp for richer claim updates including document upload links, alongside SMS as the reliable default notification channel.
Yes, via API integration, a status change logged in the claims system can automatically trigger the appropriate customer notification.
Yes. Claim status updates are transactional, account-related messages, so they are DND-exempt under TRAI rules and reach the customer regardless of their DND registration.
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