Order, payment and COD confirmation messages triggered by events from your store or order system.
Order confirmation SMS tells customers that an order was placed, a payment was confirmed or a COD order needs confirming. Your store or order system triggers each message by sending the event to an SMS API, and delivery time varies. It is part of our e-commerce communication solutions.
A customer who has just placed an order wants to know it went through. An SMS can provide a written order reference with the order number, amount and next step, and may help clarify order details without the customer needing to contact support. It does not prevent disputes or support calls, and any effect is worth measuring with your own data.
Examples of events, available when your store or order system can record and send them:
Typical fields are the order number, order status, amount and next step, depending on what your system can pass on.
Each stage takes time, so we do not promise a fixed delivery time. Stores connect through the SMS API, using the platform's own webhook or automation options or custom development. Whether your platform needs development work is confirmed during set-up.
This can help confirm a customer's intent before dispatch. It does not by itself stop fake orders, guarantee lower return-to-origin (RTO) rates, or block or cancel an order. Compare RTO on your own COD orders before and after adding the step to see its effect.
These show the idea and are not guaranteed formats. Each needs its own DLT registration, with every placeholder registered as a tagged variable. See our DLT template examples.
Thank you for your {Brand} order {Order Number} of Rs {Amount}. We will update you when it ships.We have received Rs {Amount} for your {Brand} order {Order Number}.Please confirm your {Brand} COD order {Order Number} of Rs {Amount} here: {Confirmation Link}A message is not exempt from DND preferences just because it is about an order. Eligibility depends on the content, the customer relationship, the template category registered on DLT and current TRAI and operator rules. Adding offers or cross-sells makes a message promotional. Transactional templates on DLT are reserved for banks' OTPs and transaction alerts, so a store's order updates are usually registered under a service category. Confirm each template's classification before launch. We help with DLT registration; see also transactional SMS.
The store or order system sends an event or send request to the MetaReach SMS API when something happens, such as an order being placed. The matching DLT-registered template is then filled in with the order details and submitted for delivery.
Three stages add up: when your system sends the event, when the SMS is submitted, and when the operator delivers it to the handset. Your set-up, network conditions and whether the phone is reachable all affect this, so no fixed delivery time can be promised.
Stores connect through the MetaReach SMS API, so the platform must be able to call an API, either through its own webhook or automation options or through custom development. Whether your specific platform needs development work is confirmed during set-up.
The customer replies to the SMS or follows a confirmation link, where that option is set up, and the response is passed to the merchant's process. The merchant decides what happens next, such as dispatching, calling the customer or cancelling. The SMS does not change an order by itself.
It can help confirm a customer's intent before dispatch, but it cannot prevent fake orders or guarantee lower return-to-origin rates. Measure the effect by comparing RTO on your own COD orders before and after introducing the step.
Typically your registered DLT entity, header and approved templates, the list of order events to use, the fields your system can send (order number, amount, customer mobile number), and how your team wants to handle COD responses.
Order-confirmation SMS covers the stage before shipment, such as order placed, payment received and COD confirmation. Dispatch notification tells the customer the order has left. Delivery-tracking SMS covers later shipment events and depends on carrier or logistics data.
It depends on the message's content, the customer relationship, the template category registered on DLT and current TRAI and operator rules. A plain order update may qualify for a service category, while one adding offers is promotional. Confirm each template's classification before launch.
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